Difficult Conversations


March 6, 2020
9:00am - 4:00pm


Quincy Old City Hall
Meeting Room (Basement)
1305 Hancock St.
Quincy, MA 02169


Nnena Odim

Registration for this event is closed. Please contact Fehintola Abioye ( with any questions.

MWI’s Difficult Conversations Workshop offers advice, tools and a framework designed to help participants better understand their own and others’ behaviors during difficult conversations. This program equips participants to manage their emotions by grounding their identity when preparing to engage in difficult conversations skillfully and with confidence.

Course Objectives:

  • Improve participants’ ability to prepare for and engage in difficult conversations;
  • Communicate with colleagues, clients and organizations to fuel productivity, strengthen relationships, and deliver success;
  • Disentangle impact from intention and improve effective listening skills;
  • Focus on the purpose of conversations to build and repair damaged relationships.

Participants in MWI’s Difficult Conversations Workshop will have opportunities to examine real-life professional and personal scenarios and develop a strategy to resolve those issues. This program is designed to be interactive, fun and participants will leave with new skills and tools that they can apply immediately after the workshop.


Nnena Odim is a mediator, trainer, attorney, and consultant. She has been mediating since 1997 and has mediated disputes involving issues such as employment, housing, business, consumer, and the full range of family/domestic relations (elder care, adoption, care and protection, divorce, grandparent visitation, etc.). Nnena has also designed and/or led conflict management trainings for several local and businesses and agencies, including the Boston Public Schools, the Massachusetts Housing Authority, and Coca Cola Enterprises. In addition to her mediation and conflict resolution training background, Nnena is the Director and Senior Clinical Instructor of the Family/Domestic Violence Law Clinic at The Legal Services Center of Harvard Law School. She provides experiential training to law students as she teaches them how to become effective and ethical attorneys. Nnena has also worked with the Harvard Mediation Program and Harvard Program on Negotiation to provide trainings for students and community members, and to supervise Harvard Law School students in their mediation and negotiation studies. Nnena has mediated personal, academic, and administrative issues between students, faculty, and administration in higher education settings, served as a faculty and coach of mediation skills for trainings at Suffolk and Boston College Law Schools, MIT, and New England School of Law, and provided dispute resolution consultation for various academic and administrative departments in Boston-area colleges. In 2013, Nnena was a Top Women in the Law award recipient from Mass. Lawyers Weekly. In 2015, she received the Harvard Law School Dean’s Award for Excellence.

Registration deadline: 

Friday, February 28, 2020

Registration fee: 

Regular: $200; MACDC Member: $100; Student/AmeriCorps/Intern: $50

Type of event: 

MKI Training

Learning area: 

Nonprofit Governance