Webcast: Best Practices for Monitoring Multifamily Properties Part II - Site Inspection & Property Management Evaluation


August 20, 2019
2:00pm - 3:30pm


Vinnie Viola, Principal, Birch Island Real Estate Consulting, LLC

Register for the Entire Series 

  1. Best Practices for Monitoring Multifamily Properties Part I – Analysis of Financial Statements and Operating Reports
  2. Best Practices for Monitoring Multifamily Properties Part II - Physical Inspection & Management Evaluation  

Save $40 When You Register for Best Practices Parts I & II Here

Planning to be on vacation during the live webcast? No worries, we'll send paid registrants the on-demand video link.

Sierra Heights Apartments, LP is a poor performing multifamily project in your tax credit portfolio. You recently added the asset to 'watch list' status due to a sharp decline in occupancy and operating deficits (Best Practices Part I webcast). Of course, a back-office desk review of financial statements and operating reports are only part of the big picture, right?

Site visits can reveal many clues about a property’s operational troubles and potential corrective actions. If you have limited experience conducting site visits to evaluate multifamily assets and property operations, this training is for you. Join Vinnie Viola, Principal of Birch Island Real Estate Consulting, for a 90-minute training that offers a framework for conducting multifamily site visits. Vinnie shares his asset manager’s perspective of a typical two-part site visit, which includes a property physical inspection and evaluations of property and maintenance staff and their policies and procedures. 

Training Agenda​

Segment 1 - Property Physical

  • Inspection Methodology
  • Overview of LIHTC Project Inspections and UPCS
  • Deferred Maintenance in Perspective

(Note: this is not a REAC or HQS-type training, but does use UPCS criteria as a framework for conducting inspections)

Segment 2 - Evaluation of Staff and Processes
A) Property Management Evaluation

  • Administrative / leasing staff
  • Management office
  • Rent collections
  • Marketing and retention
  • Leasing
  • LIHTC compliance
  • Resident service

B) Maintenance Evaluation Criteria

  • Maintenance staff (FTEs)
  • Maintenance workshop and inventory
  • Contracted services
  • Work orders
  • Preventive maintenance
  • Capital planning
  • Unit turnover

​Is This Training for Me?

Vinnie offers his seasoned asset manager’s perspective in this important introductory training for multifamily professionals. So if you’re new to multifamily housing with limited experience conducting site visits, this webcast will expand your working knowledge of property physical inspections and evaluation framework of site staff and processes that guide daily operations. The training targets:

  • Multifamily asset managers and analysts with portfolio oversight responsibilities
  • Entry-level property management staff
  • Corporate staff at property management companies that want a site-level operations perspective
  • Others that want to learn the basics for evaluating multifamily properties

About the Presenter

Vinnie Viola, HCCP, MPA, is Principal and Founder of Birch Island Real Estate Consulting, LLC. His company provides asset management consulting services and live and web-based training to owners, developers, operators and investors of multifamily housing funded with Low-Income Housing Tax Credit (LIHTC) equity. With 25 years of broad experience, Mr. Viola has worked in for-profit, government and not-for-profit organizations that invest in, manage and regulate affordable housing. His career includes ten years in various leadership roles at Boston Financial Investment Management and Boston Capital, through which he gained expertise with asset management best practices and IRS' Section 42 program. Mr. Viola has asset managed thousands of rental units in hundreds of investment partnerships, comprising over $1 billion in investor contributed equity. Over his career, Vinnie has conducted hundreds of site visits on behalf of tax credit investors, public housing authorities and for-profit and non-profit developer/operator clients. Today, as consultant to NeighborWorks America's Organizational Assessment Division, Vinnie evaluates the profitability and business practices of NWA charter member organizations' property management and real estate development / asset management lines of business. ​Mr. Viola earned a Bachelor of Arts in Geography with concentration in urban planning from the University of Massachusetts Boston and a Master of Public Affairs from the University of Texas at Dallas. 

Please contact Vinnie with any questions about this training at 617-905-6340 or

Registration fee: 


Type of event: 

Partner Events

Learning area: 

Real Estate Development