Customer Service: Getting It Right Every Time
Everyone knows how to say “please” and “thank you.” What organizations really need is a suite of tools that support the success of their staff while simultaneously exceeding their client’s expectations. Using the main principles of improvisational and traditional theater—presentation, positivity, and “making offers”—you can build a robust customer service program that directly integrates into the core mission of your organization.
Through this innovative and highly participatory workshop is designed for customer service representatives of all industries and experience levels, you will learn to:
Say yes when you mean no
Master the “Rules of Engagement”
Turn challenges into opportunities
Deliver beyond customer expectations
Advance your mission through integrated customer service practices