Connecting, Communicating, and Caring Across Cultures
Target Audience: Direct service staff
Community Action and other human services staff work with customers, clients, and coworkers from a range of backgrounds and cultures, facing a spectrum of challenges. In our line of work, communication and compassion are key. When cultural differences are at play, how can we be sure we’re communicating effectively and respectfully? How do our assumptions about culture impact the way we interact with others? How do different aspects of communication, including non-verbal, eye contact, and interaction with personal space, impact the way we connect with our customers and clients? Have you thought about your own personal culture and how it impacts your interactions?
In this interactive training from Culture Coach International, you’ll work through these questions and more, and take a closer look at specific case studies relevant to your work and common cultures in your area.
Presenter: Kari Heisted, Founder and CEO, Culture Coach International